We enjoy technological progress too but, as a some of you may know from my editorial – So Much Silliness – this past winter, we’re also prone to some frustration with forced obsolescence and abandonment of support for the countless fine bicycles we’ve produced over the years.
Many modern bicycle design and component options indeed offer significant improvements in comfort and performance over those of years past. Unfortunately, precious few of these options for upgrades are compatible with what made fine bicycles so special, just a few years ago. For each fine bicycle we built over the past few decades, we pledged to maximize its timelessness… You’d love it so much that you’d wear out the parts, and need to replace them with the latest-and-greatest when that eventually became necessary.
Now it’s 2024, and it has become incredibly difficult to fulfill this promise, as so many of today’s offerings are designed to be incompatible with these favorite bikes.
Folks buy new bicycles for many reasons. The variety may be almost as broad as the number of reasons to ride a bicycle. Sometimes it’s to enjoy the latest technology of the day, thinking it will make them faster, or the coolest cat in their riding group.
We’ve always felt a critical component to ensuring success (thrilling the customer) upon delivery of a made-to-order bicycle is to start the conversation by exploring a customer’s WHY… That is, “What kinds of things do you hope to gain, achieve, or experience differently with a new custom bicycle? What are your favorite characteristics about your previous bicycle? What things about your old bicycle are you looking to improve upon? What kinds of riding have you done? What kinds of riding do you intend to do in the future?” There are as many ways to ask and answer these sorts of questions as there are people, but you get the idea of what we’re hoping to learn about you.
You spent a lot of money when you invested in that “forever bike” so many years ago. It’s still perfect for your needs, but now you’ve worn out the parts and want to take advantage of modern comforts and shifting systems. Why should you have to spend double what you spent back then, for a bike that we all now know will be obsolete in another few years?
If the answer is to upgrade to the latest technology, that’s easy. Any competent bike shop, with a modern selection and enthusiastic advisors, can simply show you the hottest bikes on their showroom floor. We can certainly please this customer with a custom bicycle too, but today it’s admittedly difficult to compete against the value of stock offerings if this is all you hope to gain.
In the custom world, however, the reasons for wanting a new bike are predictably deeper and more nuanced. Indeed, they can be as different from each other as the customers themselves. Most reasons include, if not revolve around, perfect fit and greater comfort, especially for longer distances and adventures. Some require adaptations for physical limitations and past injuries. Many reasons include confidence-inspiring performance and handling adjustments. Others focus on specific utility needs, gear requirements, or reliability issues. Almost everyone develops ideas about how they want their bike to look different – could be flashy, could be subtle, but different – from what everyone else is riding out of their “normal bike shop.”
If you are the lady who commissioned her dream bike 20 years ago, to comfortably ride with her group of friends, and it still fits and rides exquisitely… Sure, one can argue that disc brakes are better under many circumstances, but they’re not better for her needs. Her bike’s hoods are worn out from years of use, and modern gears offer a more suitable range as she ages. Current upgrades only work with hydraulic disc brakes, but her perfect bicycle does not accommodate discs.
Perhaps you’re the gentleman for whom we built his dream bike 10 years ago, as a reliable companion for long-distance touring… Sure, one can argue that electronic shifting is nifty under many circumstances, but it’s not superior for his needs. By now he’s traveled and ridden all over the world, and his drivetrain has already been replaced twice from the miles, but his wheels remain almost bombproof because they were spec’d and built correctly from the start. Modern upgrades are incompatible with his wheels, and new wheels would be incompatible with his frame.
Our challenge, on behalf of the many cyclists who have expressed frustration with today’s lack of options to keep their “forever bike” going, has been searching for ways to legitimately upgrade without total replacement of all that was so important to the customer in that first conversation. This will be an ongoing challenge, and that’s a natural part of business, but in recent months we have made a concerted effort to prepare for these discussions, and to develop tailored solutions.
If you once invested in a fine bicycle, and you’ve been wishing it might qualify for upgrades or repairs, without considering the bike disposable… Hubbub has been preparing for you. Send us a telegram. We would love to help you keep your exquisite ride out there on the roads and trails, still performing exactly as you need it to.